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This issue with Microsoft Outlook 2013 and Office 365 will cause IMAP folders to not successfully synchronize, therefore inhibit your ability to receive new mail to your inbox.
There are a few ways to resolve the issue: One option is to remove the recent update that has been pushed out by Microsoft to Outlook 2013 and Office 365 users.
Outlook starts up normally but something doesn’t seem right. That’s called the “Folder Pane.” This is what Outlook looks like when the Folder Pane isn’t visible on the left.
It’s a modest upgrade at best, as the programs are virtually identical to the 2013 versions, but it feels good to get the latest version for free, right?
To do so, complete the following steps: Be sure to back up any existing emails or transfer to an offline location before making this change.
Replacing the root folder can possibly cause the loss of saved emails in the account.
There’s nothing to click on for Inbox or Sent Items or Favorites. Clients make choking noises and reach for the phone to call me. Microsoft announced this week that it has tracked down the bug and will fix it in a patch soon.
In the meantime, it’s easy to fix as long as you remember that this is an issue and you don’t panic because you’re afraid that all your folders are missing.